Shipping Policy

At Fimistore, we are committed to delivering your order securely and on time. To ensure a smooth delivery experience, please provide accurate and complete shipping information at checkout.

Fimistore is not responsible for lost, delayed, or misdelivered packages caused by incorrect address information provided by the customer.

For any questions before placing your order, please contact us at [email protected] or call +1 (617) 545-5774 during support hours.

A. Shipping Timeframes & Costs

United States

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 7–10 business days (Mon–Fri)

  • Cut-off Time: 5:00 PM PST

  • Shipping Fee: $7.95

Canada, United Kingdom, Australia

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 10–15 business days (Mon–Fri)

  • Shipping Fee: $9.95

📌 Note: Total delivery time = Handling time + Transit time
A tracking number will be sent to your email once your order has been shipped.

B. Shipping Carriers

We partner with reliable logistics providers including YunExpress, Yanwen, and China Post.

  • U.S. Orders: Final delivery is handled by USPS

  • Canada, UK, Australia: Final delivery is handled by Canada Post, Royal Mail, or Australia Post

Tracking numbers include updates from both international and local carriers.

C. Address Changes & Cancellations

  • You may request a shipping address change within 24 hours of placing your order by emailing [email protected]

  • After 24 hours, address changes are no longer possible once production begins

  • Orders cannot be changed or canceled after confirmation. If you no longer want the item, you may initiate a return (if eligible) after delivery

D. Delayed or Missing Orders

If your order hasn’t arrived:

  1. Check your tracking number in the shipping confirmation email

  2. Contact the relevant carrier for delivery status

  3. Still unresolved? Contact [email protected] for assistance

📌 If your tracking is inactive for 5+ business days, let us know—we’ll follow up with the carrier.

E. Shipping Delays

While we do our best to meet delivery estimates, delays can occasionally occur due to:

  • Severe weather

  • Holiday peak seasons

  • Customs inspections or carrier issues

If your order is significantly delayed, please contact us for support.

F. Damaged or Lost Packages

If Your Package Is Damaged Upon Arrival:

  • Refuse delivery if visibly damaged

  • Otherwise, contact [email protected] within 48 hours of delivery

  • Include photos of the package and items received

If Your Package Shows “Delivered” But You Didn’t Receive It:

  • Wait 24 hours

  • Ask neighbors or household members

  • Contact the carrier

  • If still not located, contact us and we’ll help file a claim

G. Customs Duties & Taxes

Orders shipped to Canada, the UK, or Australia may be subject to import taxes, duties, or fees determined by your local customs office.
Fimistore is not responsible for these additional charges.

📌 If the customer refuses delivery due to customs charges, shipping fees are non-refundable.

H. Remote Area Shipping

Delivery to rural or remote areas may take an additional 3–5 business days.
If you’re unsure whether your address qualifies, contact your local postal service.

I. Contact Information

For any shipping-related questions or concerns, contact our support team:

  • Email: [email protected]

  • Phone: +1 (617) 545-5774

  • Business Address: 11352 Ave 56, Earlimart, CA 93219, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)