FAQ’s

1. When will I receive my order?

Your order usually arrives within the following timeframe:

  • Handling time: 5–7 business days

  • Shipping time:

    • USA: 7–10 business days

    • Canada, UK, Australia: 10–15 business days

📌 Total delivery time = Handling time + Shipping time
We’ll email you a tracking number once your order ships.

2. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email.
You can also contact [email protected] for order status updates.

3. Can I change or cancel my order after purchase?

Yes—if you contact us within:

  • 24 hours (weekday orders)

  • 48 hours (weekend orders)

After that, your order enters production and cannot be changed or canceled.

4. I ordered the wrong size or design. Can I return or exchange it?

Unfortunately, no. All products are made-to-order, so we do not accept returns or exchanges for customer errors (e.g., wrong size, color, or design).
Please double-check product details and size charts before placing your order.

5. My item is damaged or incorrect. What should I do?

We’re sorry about that! Please email [email protected] within 30 days with:

  • Your order number

  • A short description of the issue

  • Clear photo(s) of the item and/or packaging

We’ll send a free replacement or issue a full refund—no return needed.

6. My tracking says “Delivered,” but I didn’t receive anything.

Please:

  1. Wait 24 hours

  2. Check with neighbors or household members

  3. Contact your local carrier

If still unresolved, email [email protected] — we’ll help you file a claim or resolve the issue.

7. Do you offer refunds?

Yes, in these cases:

  • Damaged or incorrect item: Full refund or replacement

  • Lost packages:

    • After 45 days: 50% refund

    • After 60 days: Full refund

📌 We do not offer refunds for customer mistakes or for non-refundable shipping fees.

8. Do I have to return the item to get a refund or replacement?

No. If the item is defective, damaged, or incorrect, we do not require returns.
Just send us photo proof and your order number.

9. Will I have to pay customs fees or import taxes?

Orders shipped to Canada, the UK, or Australia may incur customs fees or import taxes.
These are determined by your local customs office.
Fimistore is not responsible for these charges.

10. What should I do if tracking hasn’t updated in several days?

If your tracking is inactive for 5+ business days, contact the carrier first.
If no update is available, email [email protected] — we’ll investigate further.

Still need help?

We’re here for you!
📧 Email: [email protected]
📞 Phone: +1 (617) 545-5774
🕘 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)