i mô hình sản phẩm in theo yêu cầu (print-on-demand):

Fimistore Return, Refund & Exchange Policy

At Fimistore, customer satisfaction is our top priority. Since all our products are made-to-order, we do not accept general returns or exchanges. However, if your item is damaged, defective, or incorrect, we’re happy to offer a full refund or a free replacement—no return required.

A. Return Policy

1. No General Returns

Because each item is custom-produced based on your order:

We do not accept returns for incorrect size, color, or design selections made by the customer.
Please carefully review the product description and size chart before placing your order.

2. Why Returns Are Not Accepted

Our print-on-demand process minimizes waste and overproduction by manufacturing only what is ordered.
Returned items cannot be restocked or resold.

If there is an issue with the quality or accuracy of your order, we will make it right.

B. Order Changes & Cancellations

1. Order Corrections

To correct an order (e.g., size, shipping address, or design), email us at [email protected] within:

24 hours of placing a weekday order
48 hours for weekend orders

After this window, orders move into production and cannot be changed.

2. Cancellations

You may cancel your order and receive a full refund if requested within the timeframes above.
To cancel, email [email protected] with your order number.

C. Refund Policy

We offer refunds in the following cases:

1. Damaged, Defective, or Incorrect Items

You are eligible for a full refund or free replacement (no return required).
Please email us within 30 days of delivery with:

A brief description of the issue
Clear photo evidence
Your order number

2. Lost or Undelivered Orders

After 45 days: Eligible for a 50% refund
After 60 days: Eligible for a full refund

3. Refund Exclusions

We do not offer refunds for:

Customer-selected wrong size, color, or design
Incorrect shipping address entered at checkout
Minor color differences due to screen displays
Non-refundable shipping fees

4. Refund Processing Time

Refunds are processed within 5–7 business days after approval
Your bank/payment provider may require an additional 3–5 business days

5. How to Request a Refund

Send an email to [email protected] with:

Order number
Photos (if applicable)
Brief explanation of the issue

D. Exchange & Replacement Policy

1. Eligibility

Replacements are offered only for items that are damaged, defective, or incorrect.

2. Requesting a Replacement

Email us within 30 days of delivery with your order number and photos.
Once approved, we’ll send a free replacement—no return needed.

3. Not Eligible for Exchange

We cannot exchange or replace items due to:

Wrong size/design/color ordered
Change-of-mind

4. Processing Time

Approved replacements are shipped within 3–5 business days.

E. Shipping Costs for Replacements

Fimistore covers shipping costs for items that are defective, damaged, or incorrect.
In all other cases (if approved), customers are responsible for shipping costs.

F. Lost or Stolen Packages

If tracking shows “Delivered” but you did not receive the item:

Wait 24 hours
Check with neighbors or household members
Contact your local carrier
If unresolved, email us — we’ll help file a claim or offer a solution

G. Transit Damage Claims

If your item was damaged during shipping:

Email us within 48 hours of delivery
Include photos of the item and packaging
Provide your order number

We will assess the situation and provide a refund or replacement. If the issue was caused by the carrier, we’ll assist in filing a claim.

H. Our Commitment

We strive to resolve all refund, exchange, and cancellation requests within 1–2 business days.
During peak seasons, responses may take longer, but we are committed to helping you promptly and professionally.

I. Contact Us

If you have questions or need assistance, please contact:

Email: [email protected]
Phone: +1 (617) 545-5774
Business Address: 11352 Ave 56, Earlimart, CA 93219, USA
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)